From WhatsApp chaos to Superhost
AirteamClient
Vacation rental operator in Las Vegas with ~10 short‑term rental houses.
Problem
Maintenance and housekeeping ran on a spreadsheet plus a WhatsApp group. Easy jobs got done; annoying ones disappeared in chat and came back as stained carpets, food in the fridge, and guest complaints.
What we built
Airteam, a maintenance and housekeeping platform where every issue becomes a job with an owner, a status, and a next step — not just a message in a thread.
- Roles and permissions for admins, managers, and technicians
- Job lifecycle (accept → start → finish) with overdue and urgent logic
- Scheduling tuned for STR reality (urgent vs. checkout‑day vs. anytime)
- In‑app job completion with labor time, costs, receipts, and comments
- Invoicing, payment tracking, and calendar sync with Airbnb‑style calendars
Results
- Tasks stopped vanishing in chat — work became trackable and accountable
- Saved roughly the cost of a coordinator by reducing manual follow‑up
- Fewer maintenance and housekeeping issues and fewer guest complaints
- Cleaner houses, better reviews, and Airbnb Superhost status for the client
How this maps to our sprints
Airteam is a full product build, but we used the same method we use today: ship sprint‑sized, production‑ready chunks that remove one operational failure point at a time. If you already have a product, you don't need a rewrite — you can start with one painful workflow and ship it in a 2–6 week sprint.